Office Phones

Shoretel Hosted Voice

Looking to get out of the business of managing your phone system? Consider a phone system hosted in the cloud. A reliable, secure, scalable business communications solution that enables your team to work smarter and more productively.

Why choose a managed cloud phone system?

Strategic Focus

IT resources devoted to business phone administration can keep resource-constrained departments from being able to focus on key business initiatives. This distraction limits your company’s ability to compete in your marketplace. Selection of a cloud-based VoIP alternative eliminates those IT headaches, reduces resource costs and frees up your team to focus on growing your business. If running a phone system is not a core competency of your company, why would you waste valuable resources doing it?

Selection of a cloud based VoIP alternative eliminates those IT headaches, reduces resource costs and frees up your team to work projects that relate to your core business.

Evolution

As businesses grow, their needs change. By accessing one centralized software platform in the cloud, customers can request and take advantage of new features and capabilities, which can be added and made available to all customers at the same time without any disruption, effort or new hardware requirements. Choosing a cloud-based VoIP telephone system is one way to future-proof your business and lay the foundation for a suite of the latest in collaboration and mobility solutions.

Cloud VoIP solutions allow you to protect your business’s voice just like your protect the integrity of your networks.

Mobility and Uniformity

As we become increasingly mobile and remote work becomes standard operating procedure, companies are looking for more efficient ways to keep their team united even when they are physically apart. Cloud based phone systems can make remote work seamless. People working from home, hotels, or even the beach can make, take and manage a call just like they were sitting at their desk.

The difficulty in integrating technology and telephony across many locations is another reason why cloud VoIP solutions are popular. They allow easier implementations and uniform deployments. Users have the same experience, and all your locations sound the same to callers. Four-digit dialing between offices and the ability to transfer calls from one location to another improve efficiency and customer service. In addition, locations can back each other up during peak call times or emergencies and resources in different time zones can be leveraged to meet client needs.

The difficulty in leveraging technology and telephony across many locations is another reason why cloud VoIP solutions are popular.

Disaster Recovery – Reliability, Resiliency, Redundancy

The cloud VoIP model provides an embedded continuity plan that’s built into your implementation. In fact there are two types of DR plans; loss of connectivity and inability to get into the office. While clients and prospects may assume that a bounced email is a technical glitch, they tend to regard a fast busy signal as a sign that a company has gone out of business. Cloud VoIP solutions allow you to protect your business’s voice just like your protect the integrity of your networks.

The benefits of a Shoretel Managed Cloud Phone Service

You can focus on the phone call, we’ll focus on the phone system

A well-managed phone system feels easy. It just works. We’ve discovered that a fully managed cloud phone system is what users need to get real impact out of the complexity and power of VoIP services, especially for changing, growing, dynamic companies.

Here is what you’ll get when you selectthe ShoreTel Connect CLOUD Experience:

  •  Expert project managers to run your implementation.
  •  A dedicated team that monitors system issues and feature usage. They will proactively help you improve and stay “in tune” over time.
  •  On-demand support and training, not only for system administrators, but also for end users who simply double-tap the “?” button on their phones to reach support.
  •  Attention to your customer’s customer. The right call flow gets callers where they want to go quickly, keeping your staff exactly as accessible as they want to be.
  •  Experts-on-tap to guide you through using our value added services like contact center or application integration.
  •  Focus on the future of cloud communications and resources dedicated to further innovation.

You concentrate on the law,
we'll take care of your office IT and communications.


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