Connect with Customers

Build more profitable relationships through better intelligence and more engaging communications.

Get a complete, consistent view of your customer

Know your customers, past, present and future

Everything you need to know about your customers is at your fingertips, including preferences, purchase history, and future opportunities in Microsoft Dynamics CRM Online.

Easily tap more data for new insights

Get an even more complete view using Power BI to easily combine customer information with other data sources, including Excel, and SQL Server.

Easily explore your data with natural language

Get the information you need fast with natural language using Q&A in Power BI. Just ask questions, and get answers.

Share and discover insights and ideas

Connect with colleagues and stay in the know with Office Delve, which offers a personalized view of current information and documents relevant to what you’re working on.

Find and capitalise on the best opportunities

Easily track, monitor, and prioritise opportunities

Give your teams out-of-the-box interactive visualizations and dashboards that make it easy to quickly identify and act on opportunities with Power BI and Microsoft Dynamics CRM Online.

Process and analyse data in a few clicks

Use easy point-and-click tools in Power BI and Microsoft Excel to instantly convert data into charts or tables, enter information faster with auto-complete, and easily summarize, analyze, and present massive amounts of data.



Boost your sales and service teams' productivity.

Automate repetitive tasks

Let sales reps spend less time tracking business processes and more time with customers using process automation in Dynamics CRM Online.

Streamline your business processes

Help your sales, marketing, and service roles do their best work with greater efficiency wherever they are using role-specific processes in Dynamics CRM Online.

Work together anywhere

Stay connected to colleagues online, quickly get help from experts, and share customer information from anywhere in real-time with integrated tools like Skype for Business and Yammer in Dynamics CRM Online.

Engage customers, win sales, and build loyalty.

Share and discover insights and ideas

Keep track of your customers, set periodic reminders, and connect with a single click using familiar Office tools integrated in Dynamics CRM Online.

An app for every phase of customer engagement

Get a range of business apps from the Windows Store—including Dynamics CRM, PayPal, and DocuSign—all designed to work seamlessly across your Windows 10 devices.

Win customers with compelling sales materials

Quickly and easily build polished sales presentations and marketing materials with your familiar, best-in-class tools in Office 365.

Know your website can scale to meet customer demand

Host your website on Microsoft Azure and scale instantly to ensure a great customer experience when usage peaks.